Last Updated: October 31, 2026
If you have any questions about our products, orders, payments, shipping, delivery, returns, refunds, or other customer service matters, please contact us using the information below.
Our online store shccx.shop is operated by BB VINIMPORT ApS, a company registered in Denmark.
We aim to provide clear information, reliable customer support, and appropriate assistance throughout the shopping experience.
1. Customer Support
For general customer service inquiries, please contact:
Store Name: shccx
Company Name: BB VINIMPORT ApS
CVR Number: 25708547
Managing Director: Michael Reimund Bodholdt
Registered Address:
Søvej 138B
2791 Dragør
Denmark
Customer Support Email: support@shccx.shop
Website: https://shccx.shop/
Customers may contact us by email regarding products, orders, payments, delivery, returns, refunds, or other matters related to our online store.
2. Order Inquiries
For questions regarding an existing order, please include the following information when contacting us:
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Your full name;
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Order number;
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Email address used when placing the order; and
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A brief description of your inquiry.
Providing this information will help us locate your order and respond more efficiently.
Email: support@shccx.shop
We will review your inquiry and provide appropriate assistance.
3. Shipping and Delivery Inquiries
If you are contacting us about:
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Order status;
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Shipment tracking;
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Delivery delays;
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Missing parcels;
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Failed delivery attempts;
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Delivery address issues; or
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Other shipping-related questions;
please include your order number and any available tracking information.
Email: support@shccx.shop
Our normal estimated delivery schedule is:
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Order Processing: 1–2 business days;
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Transportation: 5–7 business days;
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Total Estimated Delivery: 6–9 business days.
We offer free standard shipping to all delivery destinations supported by our checkout.
Available delivery destinations are determined by the countries and regions that customers can select and successfully use as shipping destinations during checkout.
For complete shipping conditions, please review our Shipping and Delivery Policy.
4. Returns and Refunds
Before returning any product, please contact our customer support team to request return instructions and receive the applicable return address.
Email: support@shccx.shop
Please provide:
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Your full name;
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Order number;
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Email address used for the order;
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Product you wish to return; and
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Reason for the return.
Our customer support team will provide the applicable return address and instructions for your order.
The return address may vary depending on the product or fulfilment arrangements.
Our registered company address is provided for business identification and official correspondence and is not necessarily the address used for product returns.
We offer a 30-day voluntary return policy for eligible products.
Eligible consumers in the European Union and European Economic Area may also have a separate statutory 14-day right of withdrawal, subject to applicable legal exceptions.
For complete return and refund conditions, please review our Return and Refund Policy.
5. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly.
Email: support@shccx.shop
Where reasonably possible, please provide:
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Your order number;
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A description of the issue;
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Photographs of the product;
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Photographs of the outer packaging;
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A photograph of the shipping label; and
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A video showing the issue where relevant.
Please keep the original packaging until the matter has been reviewed, where reasonably possible.
We will review the information and provide an appropriate remedy in accordance with applicable consumer protection law.
Depending on the circumstances, remedies may include repair, replacement, return, price reduction, or refund.
6. Payment Inquiries
For questions regarding:
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Available payment methods;
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Payment confirmation;
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Failed or declined payments;
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Duplicate payments;
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Incorrect charges;
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Payment verification; or
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Refund transactions;
please contact:
Email: support@shccx.shop
The payment methods available for each order are those displayed during checkout.
Please include your order number and relevant transaction information when contacting us.
For security reasons, never send payment passwords, complete payment-card details, or confidential banking credentials by email.
For further information, please review our Payment Policy.
7. Privacy and Data Protection Requests
If you wish to exercise a privacy or data protection right, including requesting access to, correction of, or deletion of personal information, please contact:
Email: support@shccx.shop
Please clearly describe your request and provide sufficient information for us to identify the relevant customer account or order.
We may request additional information where reasonably necessary to verify your identity before processing a privacy request.
Privacy-related requests will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.
For more information, please review our Privacy Policy.
8. Complaints
We aim to handle customer questions and complaints fairly and efficiently.
To submit a complaint, please contact:
Email: support@shccx.shop
Please include:
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Your full name;
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Order number, where applicable;
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A clear description of the issue;
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The resolution you are requesting; and
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Any relevant photographs or supporting information.
We will review your complaint and make reasonable efforts to provide an appropriate response.
Submitting a complaint does not affect any statutory consumer rights available under applicable law.
Consumers may also have access to applicable consumer protection authorities, alternative dispute resolution procedures, or courts.
9. Official Business Information
Store Name: shccx
Website: https://shccx.shop/
Legal Company Name: BB VINIMPORT ApS
CVR Number: 25708547
Business Form: Private Limited Company (Anpartsselskab / ApS)
Managing Director: Michael Reimund Bodholdt
Registered Address:
Søvej 138B
2791 Dragør
Denmark
Customer Support Email: support@shccx.shop
BB VINIMPORT ApS is registered in Denmark through the Danish Central Business Register (CVR).
The company is responsible for the commercial operation of shccx.shop, including product information, order processing, customer service, shipping coordination, returns, and refunds.
The registered company address is provided for official business identification and correspondence.
For product returns, customers should contact our customer support team to obtain the applicable return address and instructions.
10. Contact Us
If you have questions about our online store, products, orders, payments, shipping, returns, refunds, privacy, or other customer service matters, please contact:
BB VINIMPORT ApS
Email: support@shccx.shop
Website: https://shccx.shop/
Registered Address:
Søvej 138B
2791 Dragør
Denmark
When contacting us about an existing order, please include your order number and the email address used when placing the order.
We will review your inquiry and provide appropriate assistance in accordance with our published policies and applicable law.